We handle all returns with the goal of making our customers happy.  We stand behind the products we sell and want you to be happy with your purchase.  We believe in dealing with our customers in a fair and reasonable manner, and when we treat our customers fairly, they in turn will be reasonable.

If you are ever unhappy with a purchase, we consider it a favor if you give us a chance to make it right.

 

Product Condition Requirements:

• Items must be unworn, tags attached, and in the original packaging.

• Laundered items cannot be returned.

• Shoes must be unworn and returned in the original shoe box and packaging. (Please see Pointe Shoe Return Requirements below for more information)

• Tights and undergarments cannot be returned if opened or used.

​

Pointe Shoe Return Requirements:

Because of the specialized nature of pointe shoes, they are subject to the following return policy:

• Pointe shoes must be in brand-new, resalable condition and returned with all original packaging.

•  If you’re shipping your shoes back to us, we request that you mail pointe shoes back in a box to avoid damage during the shipping process.

• Pointe shoes that show any signs of wear, including scuffed soles, bent or softened shanks, creasing, dirty satin, or any other evidence of use, are not eligible for return or exchange.

• Pointe shoes with ribbons or elastic sewn on, drawstrings cut or altered, or any other modifications are not eligible for return or exchange.

• Custom or special-order pointe shoes may not be returned or exchanged.

​

In-Store Purchases:

Please bring the item(s) you'd like to return to the store along with your receipt and original form of payment. Any salesperson can assist you with your return.  Any new or unused item returned within 45 days will receive a full refund to the tender it was purchased with.   

 

Online Purchases:

If you need to return your purchase for any reason, please fill out the return form below.

You can then securely package your return and mail it back to us.

We request that you mail pointe shoes back in a box to avoid damage during the shipping process.

You are responsible for return shipping charges unless your item was defective, or we shipped an item incorrectly.​​​

​

As long as your product meets the Product Condition Requirements, no authorization is needed; simply fill out the form below and ship your item back to us!

 

Once your return is received, it will be inspected by our Returns Department to ensure it meets our Product Condition Requirements and does not show evidence of excessive wear, misuse, or damage. When your return is approved, a refund will be issued to your original form of payment. In the rare instance your return is refused, we will mail the item back to you.

​

Exchanging an Online Purchase:

To exchange an item, simply place a new order for the product you want. This ensures the item doesn't sell out before we receive your return. Follow the standard return instructions to send your original purchase back to us. We will issue a full refund to your original payment method as soon as we receive your package.